Have it your way

The last of the human freedoms is to choose one’s attitude in any given set of circumstances. Victor E. Frankl 1905 – 1997 Henry Ford was famous for saying that his customers could buy his cars in any color they wanted, so long as they wanted black. That lack of choice would mean certain death for most products today. We’ve grown accustomed to customization, to having products and services that match our specifications. We want our Big Mac or Quarter Pounder with the trimmings we choose, washed down with not just a Coke, but a Cherry Diet Coke, a Vanilla Coke Zero, or one …
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Learning from Koko

We can believe what we choose. We are responsible for what we choose to believe. Cardinal John Newman 1801 – 1890 Are you good at deflecting blame? Do you act like Koko? Koko is a very famous gorilla. Her most notable claim to fame is the fact that she has mastered over 1,000 words in American Sign Language: in other words, she has the ability to communicate with humans using sign language. One day she accidentally broke one of her toys. The incident was captured on videotape, so there was no question what had occurred. The next day, when her …
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What’s your back up plan?

If anything can go wrong, it will. Murphy’s Law I was working with a businessman some time ago as he prepared a six-month plan for his company. We went over it and it looked good. Then I asked him this question: “What’s your back-up plan?” His reply was, “What do you mean?” I reminded him about Murphy and his law: that if something can possibly go wrong, it will. I also noted that many people see Murphy as an optimist; they believe things will not only go wrong but will do so at the worst possible time and in the worst …
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