What’s your back up plan?

If anything can go wrong, it will. Murphy’s Law I was working with a businessman some time ago as he prepared a six-month plan for his company. We went over it and it looked good. Then I asked him this question: “What’s your back-up plan?” His reply was, “What do you mean?” I reminded him about Murphy and his law: that if something can possibly go wrong, it will. I also noted that many people see Murphy as an optimist; they believe things will not only go wrong but will do so at the worst possible time and in the worst …
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Was it worth it?

Appearances often are deceiving. Aesop c. 550 B.C. Some time back, a certain bookstore (which we’ll leave unnamed) ran what seemed like a very nice online promotion: buy 1 item, get the second item for 60% off list price. Sounds good, right? Wrong. My daughter took advantage of the promotion and placed an order. But after studying it a bit further, she realized the math didn’t add up. The discount they were deducting from her total wasn’t 60% of the price of the lower item. It was only 50%. So she called customer service. They didn’t understand what had happened either, …
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And then what?

If you do not know how to ask the right question, you discover nothing. William Edwards Deming 1900 – 1993 Throughout our school years, we were conditioned to answer questions asked in class and on exams. We became accustomed to thinking that the key to success is having the right answers. But if you take a close look at the most successful people in life, you’ll find that their strength is not in having the right answers, but in asking the right questions. I’d like to give you a great question that will help you in all aspects of life: …
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