Was it worth it?

Appearances often are deceiving. Aesop c. 550 B.C. Some time back, a certain bookstore (which we’ll leave unnamed) ran what seemed like a very nice online promotion: buy 1 item, get the second item for 60% off list price. Sounds good, right? Wrong. My daughter took advantage of the promotion and placed an order. But after studying it a bit further, she realized the math didn’t add up. The discount they were deducting from her total wasn’t 60% of the price of the lower item. It was only 50%. So she called customer service. They didn’t understand what had happened either, …
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And then what?

If you do not know how to ask the right question, you discover nothing. William Edwards Deming 1900 – 1993 Throughout our school years, we were conditioned to answer questions asked in class and on exams. We became accustomed to thinking that the key to success is having the right answers. But if you take a close look at the most successful people in life, you’ll find that their strength is not in having the right answers, but in asking the right questions. I’d like to give you a great question that will help you in all aspects of life: …
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It costs too much

What is a cynic? A man who knows the cost of everything and the value of nothing. Oscar Wilde 1854 – 1900 A few months ago, I was working with a client who wanted to improve his sales volume and net income by a substantial margin. After a few sessions with the client, it became clear that he didn’t have the knowledge to achieve his goals, so I suggested some workshops and seminars that could provide the missing information. I left him the details to review, directed him to some web sites and said we would discuss his options next time. …
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